| Issue ID | 1383784 |
| Internal NHTSA # | 10994233 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2005 |
| File date | 01/03/17 |
| Component | STRUCTURE:BODY |
| Product type code | VEHICLE |
| Description of the problem | All four interior door handles have cracked and crumbled apart. This is a huge safety risk for myself and my family. The cost of replacing the door panels is quite large as the jeep/chrysler company does not provide nor make door handles alone. As the car is a 2005 there is no warranty and at this point i do not locate a recall on this obviously defective part. Due to the fact that jeep made this with a cheap plastic, the inability to safely get out of the vehicle is an obvious issue. Jeep needs to replace these parts and not at the expense of the owners. The safety issue is obvious and due to the simple fact this is not due to abuse or mishandleing by myself or any other family member in my vehicle it needs to be addressed. The rest of my car interior is fine and not in need of repair. I have read and noticed a lot of other individuals with the very same issue and have filed a complaint. I am not requesting a replacement car but i am requesting that the integrity of the jeep brand be corrected for the safety of myself and my family. I have to get out of the car to open the car doors for my family members. If we are in a wreck or have a fire we could all be lost simply due to a cheaply made door handle that the jeep company does not choose to replace. This should be a customer satisfaction issue as well. But the safety is of utmost importance. There is also a lot of aftermarket door handles being made due to the cost jeep is charging almost 400 per door panel. However the safety of these parts are not really known. Jeep is informing as i call that they do not use after market parts only jeep parts. I say that if that is the case then jeep needs to own up to its design problem and secure the safety of the people that are driving in these vehicles. |
| Vehicle Mileage at Failure | 139000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | BIRMINGHAM, AL |
| VIN pattern | 1J4GS48K55CXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |