| Issue ID | 658748 |
| Internal NHTSA # | 10214531 |
| Manufacurer | DAIMLERCHRYSLER CORPORATION |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2005 |
| File date | 10/01/08 |
| Component | POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CON |
| Product type code | VEHICLE |
| Description of the problem | Safety recall 2005 jeep grand cherokee/transmission fluid leak. Vehicle shakes violently/shudders on highway &when speeding up/ slowing down. Jeep serviced on 5 separate occasions for recall over 36 months. Repaired incorrectly on 1st visit to dealer service. Brought in 4 subsequent times/approx. Every 10,000 mi- to fix same issue transmission/ failed torque converter/shudder. Dealer argued no recall of this item, despite having nhtsa recall info/my vin was noted on recall. Dealer refused to waive $100 powertrain warranty fee each time jeep brought back. Dealer insisted mopar parts have 9,000 mi warranty/ i would pay for repair b/c i drove 10,000 mi since previous repair. Dealer refused to provide rental car despite 5-7 day s to repair. Recall states a loaner vehicle to be provided if scheduled repair would take >1+days. A local 5 star jeep/chrysler dealership refused to service jeep after their initial recall repair failed at 10,000 miles. I was told to take jeep back to dealership i leased it from. Dealership manager told me it was not his problem to fix & 5 star jeep name did not mean anything to him. Said he was not concerned about recall. I brought jeep to the leasing dealership- they refuted claims of a recall & told me to pay for all repairs & loaner car. It wasn't until 4th&5th time jeep was in for service that a loaner car was provided because i told dealer i was pursuing ohio lemon law. The last time i brought jeep in for service of this recall item, i was told to go on a drive with serviceman to verify problem. He told me it was torque converter & not to fix it b/c he didn't think there would be a fires from leak. I showed him nhtsa recall. He said i would pay for mopar parts b/c they were out of warranty @ 12,000 miles. I told him i had 10,000 miles since last service. He spoke to manager & they serviced jeep. Jeep is again shuddering/clunking. |
| Vehicle Mileage at Failure | |
| Number of Occurences | 6 |
| Source of the issue | NHTSA WEB SITE |
| City and State | CHAGRIN FALLS, OH |
| VIN pattern | 1J4GR48K75CXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 19/11/04 |
| Was original owner? | Y |
| Anti-lock brakes | Y |
| Cruise control | Y |
| Number of cylinders | 6 |
| Drive train type | AWD |
| Transmission type | AUTO |
| Vehicle speed | 5 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | BRUNSWICK AUTOMART |
| Dealer's telephone number | 330-273-3300 |
| Dealer's city | BRUNSWICK |
| Dealer's state code | OH |
| Dealer's ZIP code | 44212 |