| Issue ID | 693857 |
| Internal NHTSA # | 10242957 |
| Manufacurer | CHRYSLER LLC |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2004 |
| File date | 12/09/08 |
| Component | VISIBILITY |
| Product type code | VEHICLE |
| Description of the problem | In april or may of this year, the driver-door window of our jeep slid into the body of the door on it's own--this was while the car was parked on the street. We were lucky to catch it before someone stole all of our items in the car. A repairman told us that the cable/regulator is broken and that it is very common with jeeps. We couldn't afford the $250-300 part, so we simply screwed the window in place, temporarily. This past weekend while driving on the freeway at 65 mph our passenger window did the same thing. It was late friday night so all we could do is duct-tape the window in place. We called chrysler/jeep to see if there is any recall, and they were completely unhelpful. They simply told us to get a $200 diagnosis from a jeep dealership and then they would decide if chrysler/jeep would assist in the cost. We visited many consumer websites and found thousands (no exaggeration) of complaints of the very same problem. Those who ended up getting a diagnosis with a dealership never ended up being refunded by chrysler/jeep. In the end, they simply paid chrysler/jeep more money having gone through their suggested process. This is clearly and faulty part and chrysler/jeep's refusal to recall or reimburse its customers is alarming. The parts are very expensive and with so many complaints of the same nature we should not have to pay chrysler/jeep more money for something that is clearly their problem. Weather has nothing to do with the failure of the part(s)--they simply break without warning. Something must be done about this. Both of our windows are currently being held into place by screw or tape as we consider our options. We do not trust chrysler/jeep and believe that even if we go to a dealership we will end up paying for the repair all on our own. It is a considerable expense for a common default and has given us a great deal of stress. Chrysler/jeep representatives have been unsympathetic, ambiguous, and untrustworthy. Please help! |
| Vehicle Mileage at Failure | 61000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | ALAMEDA, CA |
| VIN pattern | 1J4GW48S24CXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 65 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |