| Issue ID | 654350 |
| Internal NHTSA # | 10210979 |
| Manufacurer | DAIMLERCHRYSLER CORPORATION |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2004 |
| File date | 04/12/07 |
| Component | VISIBILITY:POWER WINDOW DEVICES AND CONTROLS |
| Product type code | VEHICLE |
| Description of the problem | While driving at 55 mph on interstate 45n, we heard a loud "pop", almost like a tire exploding. The driver side window collapsed inside the door, the noise and change in the environment caused the driver, my spouse, to snap her head in the direction of the wind and noise. She has pain in her neck from turning so quickly. Realizing we were not being hit by another vehicle, she looked back to the road ahead where her attention should have been, only to realize she had seconds to avoid running off the road. When we pulled over to inspect what was happening, our little dog jumped out the window onto interstate 45. Thank god we were able to get her to safety before the day got worse. We called our local dealer whom we paid a considerable amount of "cash" for the 2004 jeep cherokee special edition, they advised us it would cost $75 to diagnose the problem, most likely the windows regulator, $250 dollars for the part and $150 for the regulator. I asked about the vehicles warranty and was advised it was only 3 years. Not sure what a window regulator was, i searched the internet, to learn that thousands of jeep owners have had this issue during the first few years of ownership. It appears there is a serious issue with these window regulators and the issue is being ignored by the manufacturer. This is an extremely dangerous condition and we are fortunate it did not result in a major incident. The design and/or mechanisms need to change to improve the safety of those navigating in a chrysler jeep product. Bi shared my concerns with the service manager at the dealership i bought the suv. I was treated with respect when i was buying, but now my concerns fall on deaf ears. This won? T help me, but i hope it prevents someone from a similar experience. I will sell the vehicle at a reduced price, my spouse is afraid to drive it. She fears it happening again spontaneously and on all four windows. |
| Vehicle Mileage at Failure | 30500 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | SPRING, TX |
| VIN pattern | 1J4GX48S64CXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 1 |
| No. of fatalities | 0 |
| Date of purchase | 22/07/03 |
| Was original owner? | Y |
| Anti-lock brakes | Y |
| Cruise control | Y |
| Number of cylinders | 6 |
| Drive train type | RWD |
| Transmission type | AUTO |
| Vehicle speed | 55 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | GOODSON AUTO GROUP |
| Dealer's telephone number | 8663229817 |
| Dealer's city | SPRING |
| Dealer's state code | TX |
| Dealer's ZIP code | 77388 |