| Issue ID | 1284923 |
| Internal NHTSA # | 10870162 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2004 |
| File date | 21/05/16 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | Fca recall r60/nhtsa 15v-673 after i got the mail on may 10, i immediately called the dealer hendrick chrysler dodge jeep ram at duluth ga. I was told the part would be available in one day, so i scheduled an appointment on may 14. On may 14, i got up at 8am and drove more than 30 miles for this recall service. I waited at the dealer place for more than 2 hours before they told me that the parts was not available. They told me they would call me when the part was going to be in stock within 3-5 days, however they never called me until i called them on may 20. I reschedule the second appointment with them on may 20 for 9am. I got up early and drove that far to there, and the only thing i could find after spending another 2 hours is that they told me the part they have is not the right one. I feel very frustrated about this recall service and i am doubting about the quality of the service from the fca dealer. I would not believe a dealer who should make a mistake just on ordering the recall part, would get this recall service done right. |
| Vehicle Mileage at Failure | |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | ATLANTA, GA |
| VIN pattern | 1J8GW68JX4CXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |