| Issue ID | 507373 |
| Internal NHTSA # | 10093693 |
| Manufacurer | CHRYSLER GROUP LLC |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2004 |
| File date | 01/10/04 |
| Component | STRUCTURE:BODY |
| Product type code | VEHICLE |
| Description of the problem | I have been having a problem with my jeep from the time i got it with the quality of the paint job when i got my jeep from abernathy in lincoln on north carolina i had noticed that the paint job had some light swirls. *ak the sales rep told me i could bring back the car and get it cleaned and that would probable take care of the swirls as it was just need of a hand wax. A few days later i waxed that car by hand with a recommended hand wax from the local napa dealer. The problem did not get any better and i noticed the situation more after i made the car shine. I also started to see the bars on the bottom of the jeep were chipping. I took the jeep back to abernethy and got with the service manager named barry. Berry said he would have to contact the service rep to come in and look at the situation. Barry called me back and said that the rep did not need to look at the bars and that jeep was not interested in taking care of the chipping as that was not covered under warranty and the bars were going to get chipped as they were bush guards. I informed him that my jeep had not been off road and that these chips were from simply getting in and out of the jeep with my wife's shoes. Barry informed me to bring in the jeep and they would take the bars off and repaint them but the rep really had to be the one to look at the paint on the car. I waited for my car to be serviced with oil change and walked around the lot. I looked at other jeeps as well as other cars on the lot and noticed they also had many swirls and they were very noticeable under the bright sun. There was another sales man walking around and i ask him to take a look at the swirls and if he had any suggestions of how to get rid of them. The salesman i spoke to and showed was the sales manager at abernethy and he said he could only contact the rep also. The 1st appointment was set up with a day notice that the rep was going to be in |
| Vehicle Mileage at Failure | |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | BESSEMER CITY, NC |
| VIN pattern | 1J4GX48S44CXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | Y |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | ABERNATHY |
| Dealer's telephone number | 704-732-1890 |
| Dealer's city | LINCOLNTON |
| Dealer's state code | NC |
| Dealer's ZIP code |