| Issue ID | 542053 |
| Internal NHTSA # | 10121026 |
| Manufacurer | DAIMLERCHRYSLER CORPORATION |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2004 |
| File date | 24/04/05 |
| Component | STRUCTURE: FRAME AND MEMBERS:UNDERBODY SHIELD |
| Product type code | VEHICLE |
| Description of the problem | I was pushed off the road during a snowstorm by a semi tractor/trailer and hit a cement barrier on i480 with my 2004 jeep grand cherokee. Upon estimating the damages, i was told that i had left front rail damage that requires replacement. After 3 weeks the repair facility was unable to locate a replacement rail for my vehicle (they were told that the part was unavailable). On 5/11/05 i called daimler-chrysler myself to find out what is going on, and why there are no rails available for a 2004 (one model year old) vehicle. I was told by the 1st person i spoke with (eric) that the reason a rail could not be found is because they are defective with welding issues and being recalled. I asked why i wasn't notified by daimler chrysler and he didn't know. He took down all my information and said that he was sending my file to their parts department to do a world wide search for a rail and he would get back to me in a couple days. By late afternoon on 5/13/05 i had not heard back from daimler chrysler, so i called back. I told my story to 3 more people that i was transferred around to, and the last person i spoke to was geoff, he was rude, tried to intimidate me, telling me that i had no business calling there, i was doing the legwork for my insurance company, and i told him that i had every right to call as i am the vehicle owner. Bottom line, they can produce a rail for my vehicle as early as june 1, 2005, but no guarantee that it will be that date. I feel that i have gotten the total run around and have been forced to use a rental car for 4 weeks now, because of daimler chrysler's failure to provide parts for a 2004 model year vehicle which i understand they should have in stock for a 10 year period.(by federal law). I am totally frustrated by their lack of assistance and empathy for my situation, and want to know what recourse i may have against them or the government for failure to produce a part for a car that is one model year old. |
| Vehicle Mileage at Failure | |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | LYNDHURST, OH |
| VIN pattern | 1J4GW48S04CXXXXXX |
| Was vehicle invloved in a crash? | Y |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | Y |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 29/07/03 |
| Was original owner? | Y |
| Anti-lock brakes | Y |
| Cruise control | Y |
| Number of cylinders | 6 |
| Drive train type | 4WD |
| Transmission type | AUTO |
| Vehicle speed | 50 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |