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2004 Jeep GRAND CHEROKEE Power Train Driveline Differential Unit Problems, Complaints and Defects

Issue ID	659340
Internal NHTSA #	10214961
Manufacurer	DAIMLERCHRYSLER CORPORATION
Brand	JEEP
Model	GRAND CHEROKEE
Model Year	2004
File date	04/01/08
Component	POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
Product type code	VEHICLE
Description of the problem	I am writing because the front driveshaft differential assemble in my 2004 jeep failed on january 4, 2008 after i put it into 4 wheel drive for the first time. I had it serviced the day before at a goodyear store. On january 10 the repair company determined that the problem was caused because two new tires, purchased from and mounted by the same goodyear service company, had been placed on the front and two of the existing tires with tread had been placed on the back per goodyear's instructions. The two existing tires were lower in tread than the new tires by about an 1/2 to 1 inch and they said this caused the failure. I checked this with a local jeep dealer and they said that this would happen and that the tire company should have known this. When i brought this to the attention of the tire company that mounted the tires on december 1 and also did the service, they said they did not know about this potential problem and that i should have purchased four tires from them. The tire people had given a price on four tires but said that there was enough tread on the two front tires to continue to use them for a few months. They decided to move two front tires to back and put the two new tires on the front. The mechanics said that the problem was caused by using the four wheel drive with these tires. There is nothing about his in the owner's manual; it says "proper operation of four wheel drive vehicles depends on tires of equal size, type and circumference on each wheel. Any difference will adversely affect shifting and cause damage to the transfer case." all tires meet this. Jeep/chrysler said the car was out of warranty and even thought jeep new about the problem; they said they were not responsible for fixing it or providing information to their customers about the problem. The goodyear tire company is stevenson tire services in fremont. (510) 792-3363. I have all of the receipts, repair check list and owners manual.
Vehicle Mileage at Failure	85500
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	FREMONT, CA
VIN pattern	1J4GW48S14CXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?
Was part original equipment?
No. of injured persons	0
No. of fatalities	0
Date of purchase	24/08/07
Was original owner?	N
Anti-lock brakes	N
Cruise control	Y
Number of cylinders	6
Drive train type	4WD
Transmission type	AUTO
Vehicle speed	40
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
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Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

1G1ZD5EU2BF111288 VF36ERFNE5L006715 WDB2020181F123456 SJNFBAJ11A2357058 1GT19PEY7LF242285 1HGCM66407A106291 5XXGT4L31KG340598 19UYA426X1A801167 5N1AR2MN7GC673447 2B6HB21Y9VK539160 WBAXG110X0DY79656 VSKJVWR51A0147416

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2004 Jeep GRAND CHEROKEE Power Train Driveline Differential Unit Problems, Complaints and Defects, Recalls and Failures

2004 Jeep GRAND CHEROKEE Power Train Driveline Differential Unit Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?