| Issue ID | 1597591 |
| Internal NHTSA # | 11252981 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | COMPASS |
| Model Year | 2019 |
| File date | 27/08/19 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | On 2/28/19 i leased a 2019 jeep compass. I have been having minor issues with it when trying to start the car, sometimes it just doesnt start. As i write this on 9/3/19 i am extremely concerned about the lease i have and therefore why i am documenting my experience. Last week, tuesday, 8/27/19 while in an intersection, my car completely shut off. I reached out to miami lakes auto mall on various occasions, this was a total disaster, i kept being transferred to voicemails and could not get anyone on the phone while in the middle of this intersection. I called chrysler roadside (another mess) and ended up having to wait 4 hours until a tow truck could come and get my car, still in the middle of an intersection, had to call 911 so a police car could park behind me as obviously this was a safety issue. After finally getting the car towed, police, rain and being stuck in an intersection and all, finally made it to the dealership. Customer service was horrible except for a service manager called jonathan, he was the only person that spoke with me during this time, of course after i arrived to the dealership, enterprise was closed so i had to take an uber home. I had to leave to tampa for work so i had to go get a rental at national that morning and head out, on thursday the 29th i spoke with jonathan and he told me the issues with the vehicle was a software failure and that the vehicle is working properly now. With hurricane dorian coming and if i had to evacuate, of course, i was not feeling confident that i wasn't going to get stranded with my family with a faulty vehicle so i had to keep the rental for a few more days. I am very nervous of taking this vehicle home as now i dont know if it will leave me stalled, i have read this is an issue with the compass. I have filed a complaint with jeep as well. |
| Vehicle Mileage at Failure | 2700 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | MIAMI, FL |
| VIN pattern | 3C4NJCBB8KTXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |