| Issue ID | 1721401 |
| Internal NHTSA # | 11390848 |
| Manufacurer | Chrysler (FCA US, LLC) |
| Brand | JEEP |
| Model | COMPASS |
| Model Year | 2017 |
| File date | 29/01/21 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | I could not start my jeep friday morning by pushing ignition button. The dashboard and lights all came on but the jeep wouldn't turn over. Yes, my foot was on the brakes, tank has gas, door was closed. After 3 failed attempts i got out of the car and tried starting jeep with my key fob, no luck. Looked inside dash and it read auto start disabled. I tried turning off jeep since the dashboard and lights were still on and no luck, they stayed on. My neighbor drove me to my orthopedic surgeon appt. When we returned, the jeep was still on and my family showed up trying the following: change batteries to key fob. Checked cables and car battery. After those things the dashboard read "put car in park" my car of course was in park. I couldn't get it out of park since it never started!!! I bought at a dealership in mobile al when i lived in biloxi. Can't take it back to that dealership until after hip surgery here in florida's va. Please advise. Thank you, [xxx]. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Vehicle Mileage at Failure | |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | OCEAN SPRINGS, MS |
| VIN pattern | 3C4NJCBB4HTXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 4 |
| Drive train type | FWD |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |