| Issue ID | 1494734 |
| Internal NHTSA # | 11124119 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | COMPASS |
| Model Year | 2017 |
| File date | 03/07/18 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | Purchased dec 2017. Almost immediately began experiencing a problem whenever the speedometer dropped to 31 mph, there was an aggressive downshift that felt as if i was being rear ended. Problem frequent yet intermittent. Often radio would not turn on or off when the engine was on or off. Fear of battery draining was often. Loss of volume control when vehicle was parked.. Each month, random errors would flash. By july 3, it had become so frequent withshifting problems and problems with lighting, windows, sunroof, it was taken to collierville cdjr for service. That day all the codes started flashing across dash while vehicle was in motion on highway. There were 4 pages of diagnostic error codes. Tech erik jeter said a tcm flash update was available for transmission shift quality. Must update pcm and tcm also. There were multiple dtcs for all turn signals and lamps. Determined cause to be faulty body control module and internal failure. This was allegedly replaced, despite being originally told of a recall and backorder of parts that could last 6 months. Car out of service for 10 days. Problems began again within a week of vehicles return. It was taken to landers cdjr for service on august 9, 2018. I have not heard back from dealer. Then the backup cameras began freezing and would stay while car in motion. Windows stopped working. On september 1, 2018 my vehicle was found to be sitting behind the service department along side more than a dozen other new jeep compass vehicles with stop sale/do not sell written across windows. It has been a total of 35 days out of service. This vehicle needs to be declared a lemon so i can replace it with a working car. |
| Vehicle Mileage at Failure | 9000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | OLIVE BRANCH, MS |
| VIN pattern | 3C4NJDCB3HTXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 55 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |