| Issue ID | 1127324 |
| Internal NHTSA # | 10651925 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | COMPASS |
| Model Year | 2013 |
| File date | 13/09/14 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | I already filed a complain about this incident. My purpose now is to notify the incredibly bad customer service and interest the chrysler corp took regarding this incident. To start, they played every excuse to avoid going to the body shop to inspect the jeep, and i kept telling them there was a burning smell right before the accident happened and the jeep started malfunctioning and speeding on its own. When they finally got to the shop, i understand the review was a very superficial one and of course, their conclussion was that nothing was wrong with the car. In a word, they did not bother trying to find out why the burning smell, if some electrical or circuit was bad, they just did not care. This lack of interest from them about the possibility of avoiding future accidents that may result in loss of human lives or bad injuries got me very upset to a apoint that as soon as the jeep got out of the body shop and was repaired, i traded it for a reliable vehicle, and i surely do not recommend anyone i know to buy a car mnanufactured by the chrysler group. |
| Vehicle Mileage at Failure | 14500 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | MIAMI, FL |
| VIN pattern | 1C4NJCBB5DDXXXXXX |
| Was vehicle invloved in a crash? | Y |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 06/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 4 |
| Drive train type | FWD |
| Transmission type | |
| Vehicle speed | 15 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |