| Issue ID | 1191485 |
| Internal NHTSA # | 10725202 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | COMPASS |
| Model Year | 2011 |
| File date | 08/06/15 |
| Component | SEATS:FRONT ASSEMBLY:HEAD RESTRAINT |
| Product type code | VEHICLE |
| Description of the problem | Tl* the contact owns a 2011 jeep compass. While driving approximately 30 mph, the contact stated that the driver side head rest separated. The head rest struck the contact's neck and head, causing the contact to suffer a dislocated neck. The vehicle was taken to the dealer where it was diagnosed that the head rest plastic base separated due to defective plastic. The head rest was not repaired. The manufacturer was notified. The failure mileage was 74,519. |
| Vehicle Mileage at Failure | 74519 |
| Number of Occurences | |
| Source of the issue | HOTLINE VOQ |
| City and State | HUMACAO , PR |
| VIN pattern | 1J4NT1FB1BDXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 1 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 30 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |