| Issue ID | 1372571 |
| Internal NHTSA # | 10979830 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | COMPASS |
| Model Year | 2011 |
| File date | 15/04/17 |
| Component | AIR BAGS |
| Product type code | VEHICLE |
| Description of the problem | Recall for occupant restraint controller failure was announced by chrysler over 2 years ago and i received a notice in the mail over a year ago that my 2011 jeep compass was included in this recall. This means that my seat belt and front airbags may not deploy in the case of an accident, leaving me and my family subject at an increase for severe injury or fatality. I have inquired about a repair and was told by my local dealer, capital chrysler, jeep, dodge that the fix had not been released yet but they had scheduled it for a fix of this problem (4/4/17) while it was in for another issue. They then told me that the fix had not been released by mopar, not that the parts were not available. It requires replacement of the occupant restraint controller (orc). Is this a part that is not available or is it a cost factor for chrysler at my expense? Then, i received on 4/15/17 a card in the mail marked "urgent" from mopar (copy attached). It indicated that i had not gotten my car recall repaired and to contact my dealer immediately to get my orc replaced. I contacted capital and was informed that the part had not been released yet and that the card had been mailed to me from mopar. I then called mopar on 4/20/17 and was told there was not a fix yet and that they would contact me when there was. This does not make sense. Why did i receive the card in the mail and why is there such a mix up. Not that i am planning to be in an accident but this lack of safety restraints really frightens me and could have catastrophic consequences. Please investigate this issue. I am attaching a copy of the card, front and back, that i received from mopar. |
| Vehicle Mileage at Failure | 49611 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | RALEIGH, NC |
| VIN pattern | 1J4NT1FB0BDXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
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| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
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| Dealer's state code | |
| Dealer's ZIP code |