| Issue ID | 729615 |
| Internal NHTSA # | 10275694 |
| Manufacurer | CHRYSLER GROUP LLC |
| Brand | JEEP |
| Model | COMMANDER |
| Model Year | 2006 |
| File date | 08/06/09 |
| Component | AIR BAGS |
| Product type code | VEHICLE |
| Description of the problem | October 2008 we purchased a jeep commander with warranty from carmax modesto, ca. A number of weeks later the airbag light came on and went off, came back on etc. We took it to car max and made inquiries as to trading it in. During the inspection we were told that they couldn't take it back as there was a problem with the transmission the repair it materialized that the windscreen had been damaged and replaced with all of its wiring etc cut and not replace/repaired at carmax roseville, ca before it was sold to us car max told us this themselves. Jeep fixed the air bag & transmission but carmax insisted that they repair the windscreen, wipers, wiring etc. Before we had the opportunity to turn it in to repair the original repair job the airbag light came back on. 4 weeks ago car max modesto was in receipt of our vehicle and it has yet to be fixed. They couldn't fix it and sent it to jeep. Jeep couldn't fix it so they contacted chrysler. We asked them to take back this vehicle; they refused to. When they learned from jeep & chrysler that the repair would cost them $6,000 earlier this week they then decided to consider our request. They decided not to. It has taken nearly 4 weeks to find a way to repair the vehicle as the parts required to complete the job are no longer being produced. But apparently they have come up with a way to work around this! Our complaint is 1)unethical sales practices i. E. The sale of a faulty vehicle and the assurances from the sales associate with whom we worked that no work of any significance had been conducted on this vehicle even though it had been worked on by carmax. By their own admission it was sold to us faulty 2) they deem it appropriate to return a vehicle to a family of 4 when its airbag functionality is questionable 3) ineffective post purchase care. |
| Vehicle Mileage at Failure | 45000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | MANTECA, CA |
| VIN pattern | 1J8HG58206CXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 06/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |