| Issue ID | 1539868 |
| Internal NHTSA # | 11181460 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | CHEROKEE |
| Model Year | 2019 |
| File date | 11/02/19 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | Frequent driver distraction - integrated navigation system weather alerts from sirusxm travel link application. Sirusxm application 'travel link' is enabled and there is no user or system ability to configure or disable from fca uconnect radio/units in all 2019 fca vehicles (with navigation) including our recently leased jeep cherokee. Frequent and sometimes numerous weather and travel alerts display on radio screen, covering the entire screen, and do not disappear. The alert blocks the screen, including navigation, and must be manually dismissed taking focus off the road. The alerts are not just local alerts but rather cover a 100 mile radius which is also not configurable. This contributes to the numerous amount of alerts and frequency by simply driving a few miles. Fca support including the local dealer have confirmed there is no ability to configure the alerts or disable the alerts. They suggested contacting sirusxm which provides the sirusxm travel link service. Sirusxm is unwilling to help (remove or configure travel link) and is only willing to remove all trial sirusxm services including the radio. They suggested we contact the dealer. Other oem's that offer travellink service allow for users to configure the service or disable if needed. Fca customer service did mention this issue has resulted in many complaints but they do not have a software update available. I believe fca and sirusxm believe this is an inconvenience only. This is not just an inconvenience. Drivers must manually dismiss every alert. My son is a fairly new driver and this is very concerning. |
| Vehicle Mileage at Failure | 1800 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | CLARKSTON, MI |
| VIN pattern | 1C4PJMBX7KDXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 50 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |