| Issue ID | 1518359 |
| Internal NHTSA # | 11155337 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | CHEROKEE |
| Model Year | 2019 |
| File date | 26/07/18 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | I bought my 2019 jeep cherokee lattitude plus 4x4 and from day one the radio has acted up. I have taken it back to the dealer 4 times for them to resolve the problem they put in a new radio one time, a antenna, the next and said they did some rewireing. What happens is when i start my vehicle either the radio will play or it wont ( well plays but you cant hear anything unless you turn the volume way up all most maximum before you can start to hear it). After each time they said they had it fixed. It also when not working when you hit search stations it will go from 95. 9 and keep going with out stopping back to 95. 9 so no stations on search to stop on. They said they are not sure what to do next if it acts up. So after being frustrated i did a search on my jeep and found this web page with other people some with the exact same vehicle as mine having the same problem. I did have video but not sure how to get it off of google photos to put on here. The radio only does it on start up and might work the next time and not the next or work a few times then not the next you never know when it will act up. Here is the website with others having the exact same problem as me. Https://www. Cargurus. Com/cars/discussion-t77884_ds954131 so can someone help me out / let me know what to do next thanks...(xxxxx) parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Vehicle Mileage at Failure | 23 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | OAKFIELD, WI |
| VIN pattern | 1C4PJMLB3KDXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
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| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |