| Issue ID | 1718923 |
| Internal NHTSA # | 11389049 |
| Manufacurer | Chrysler (FCA US, LLC) |
| Brand | JEEP |
| Model | CHEROKEE |
| Model Year | 2019 |
| File date | 01/11/19 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | November of 2019 battery voltage was low. While driving steering would jerk/pull/grab to the left or right. Did this many times driving down the interstate, making turns and a few times the car would shut down. I made sure to keep my distance during this time while driving and thankfully there were no accidents. Scared to drive vehicle. Had the battery checked at an auto parts store they said it was good. Took it into the dealership they found wires ran by jeep during manufacture found a wire chafe near starter and was a ground wire. Fixed the issue. Fast forward 11/2020 getting nav display replaced due to screen separation. First radio install was not compatible, and steering has been messed up since the first radio was pulled out and put back in. Coincidence not sure... Jumpy/play/loose/stiff when correcting to stay in lane. Explained this to dealership, safety concern, have to fight the wheel to drive and only did this when there was an issue in 2019. 4th visit back to dealership 3rd radio finally worked. Dealership said they installed a steering software update. They drove my vehicle approx. 50 miles. Said there is play/jerking/jumping in steering while driving and to let them know if it continues... I feel like a drunk driver, unsafe to drive, and my vehicle has less than 40k miles. I can't pin point why the car is doing this and how to get this taken care of. Jeep should be fixing this problem as this is a huge safety concern. I have come across many complaints for cherokee steering issues. This is a hazard and very dangerous, i drive 2 hours round trip for work. |
| Vehicle Mileage at Failure | 22248 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | NORMAN, OK |
| VIN pattern | 1C4PJMDN3KDXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 06/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 70 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |