2019 Jeep CHEROKEE Steering Problems, Complaints and Defects, Recalls and Failures

This is an online automotive information provider of a detailed information on complaints, defects and recalls for Jeep CHEROKEE 2019 steering. Our users can find data on mass market car models from most popular brands. The service allows to compare and analyze statistics for reported problems, complaints, recalls for various manufacturers. We hope our site will help with selecting of a reliable and safe car. By using this tool, you will be able to get records with description of safety issues for vehicles, equipment, tires and child restraints. These issues include safety recalls for your Jeep CHEROKEE 2019 steering and complaints other owners have filed.
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2019 Jeep CHEROKEE Steering Problems, Complaints and Defects

 Issue ID1631074
 Internal NHTSA #11292211
 ManufacurerChrysler (FCA US LLC)
 BrandJEEP
 ModelCHEROKEE
 Model Year2019
 File date30/12/19
 ComponentSTEERING
Product type codeVEHICLE
 Description of the problemI purchased a new 2019 jeep cherokee on 6/29/19 with less than 5 miles on odometer. On 9/7/19 (less than 1k miles), i started car, drove halfway down block and the steering completely locked. Power steering light went on and car was not drivable. Called dealership, who was very accommodating, and they towed the car and gave us a loaner. After several days, the dealer was unable to come up with a solution so they opened a case with chrysler. After three weeks, the entire steering column was replaced, which seems like a safety issue in itself so i did not take the car on the highway or on long trips. For the first couple of weeks, the repair seemed fine, but then the steering column/wheels started making loud grinding noises and thumps while parking and pulling out of parking spaces. Now it is happening while i am driving, louder and lasting longer. I have had two scary instances of steering/wheels grinding, thumping, locking while changing lanes and i have no control of the steering for 10-20 sec. It happened again today (12/30/19) while driving in a parking lot. The steering locked while i made a slight turn going approx 5mph, and the grinding/thumping was so loud and strong that it felt like the whole front end of the car was going to fall off. This lasted longer, around 20sec, and then the car just drove completely normal. I have also had multiple instances of feeling that i have zero control of the steering and that my wheels are not on the road. No noise, no locking up, just no control of the vehicle at all. This is my third 4x4 and my second jeep, so i am well aware of how to drive the car and how it should handle. This is not normal and, quite honestly, i feel like this car is going to kill someone. Taking back to the dealership tomorrow so their repair dept can troubleshoot. This car is not safe to drive.
 Vehicle Mileage at Failure6000
Number of Occurences
Source of the issueNHTSA WEB SITE
 City and StateCHICAGO, IL
VIN pattern 1C4PJMCX3KDXXXXXX
 Was vehicle invloved in a crash?N
 Was vehicle involved in a fire?N
 Was incedent reported to police?N
 Was medical attention required?N
 Was part original equipment?
No. of injured persons
No. of fatalities
 Date of purchase06/08/26
Was original owner?N
Anti-lock brakesN
Cruise controlN
Number of cylinders
Drive train type
Transmission type
 Vehicle speed7
 DoT tire identifier
 Tire size
 Location of tire code
 Type of tire failure code
 Was defective tire repaired?
 Date of manufacture
Type of child seat code
Type of restraint
 Dealer's name
 Dealer's telephone number
 Dealer's city
 Dealer's state code
 Dealer's ZIP code
  • What is Recall?

    A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
  • What is Failure?

    Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
  • What is Defect?

    Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

 

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