| Issue ID | 1503511 |
| Internal NHTSA # | 11139241 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | CHEROKEE |
| Model Year | 2019 |
| File date | 01/10/18 |
| Component | SERVICE BRAKES |
| Product type code | VEHICLE |
| Description of the problem | Tl* the contact owns a 2019 jeep cherokee. While driving at an unknown speed, the vehicle experienced a total loss of acceleration and transmission power. The contact stated that the vehicle felt as if it were stuck in neutral gear. The vehicle was towed to teterboro chrysler jeep dodge ram (469 us-46, little ferry, nj 07643 (201), 440-0222), but the cause of the failure could not be diagnosed. The manufacturer was contacted and stated that the abs module failed. The vehicle was repaired, but the failure recurred twice. The contact stated that the brakes seized and there was a total loss of transmission and acceleration power. The vehicle was taken back to the dealer where a case manager was assigned. The manager had not called the contact back and the contact's request was escalated to a supervisor. The contact requested the vehicle be returned and exchanged. The manufacturer provided a case number and stated that the analytical department would call the contact within 24 hours. The failure mileage was 350. *tt consumer stated incident happened 3 times. Updated 11/29/18*jb |
| Vehicle Mileage at Failure | 350 |
| Number of Occurences | 3 |
| Source of the issue | HOTLINE VOQ |
| City and State | LODI, NJ |
| VIN pattern | 1C4PJMLB9KDXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 20/08/18 |
| Was original owner? | Y |
| Anti-lock brakes | Y |
| Cruise control | Y |
| Number of cylinders | 4 |
| Drive train type | FWD |
| Transmission type | AUTO |
| Vehicle speed | 25 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | TETERBORO CHRYSLER JEEP |
| Dealer's telephone number | 201-440-0222 |
| Dealer's city | LITTLE FERRY |
| Dealer's state code | NJ |
| Dealer's ZIP code | 07643 |