| Issue ID | 1622607 |
| Internal NHTSA # | 11282972 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | CHEROKEE |
| Model Year | 2019 |
| File date | 21/11/19 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | On nov16 at the parking lot , when i took off at 5-8miles,mysterious noises under hood like high motor rotation. I returned to park and checked areas under hood, displays on dashboard such as battery voltage at 14. 6v, engine oil life at 34 % ,etc. Ii shut off engine.,i took off tothe dealer at this time no noise at all. On nov18 morning,i was driving approximately 30-40 mph when slowing down to approximately 15 mph to yield for oncoming traffic for a red light. After the light changed to green, i started to drive and around at 10 to 15 mph and accelerated . However,rpms increased to around 5,000 and the vehicle speed stayed only at around 25 mph with high motor rotation sounds. Therefore, i contined to drive at the low speed and tried to find the safe place on the side of the road. The, i shut off engine and call the dealer to tell the problem . Then i took off again but the vehicle was able to drive without a problem at this time. Unfortunately, the same problem happened on nov20 and nov21. I finally brought a vehicle to the dealer and showed the video on nov21. And they fixed the vehicle on nov25. They explained oil level was low to the bottom of dipstick and 400 miles overdue on oil change sticker. I told them oil life indicator displayed 34 % on nov16. But they said that don't trust system and check oil change sticker and make sure to do oil change every 5000 miles. I asked why oil life indicator is not correct. They said only 2. 4 liter engine needs oil change every 5000 mileage followed by oil change sticker. I complained to fix oil level indicator the. They said they checked already 100 times and insisted to follow a sticker. They also said they had 50 customers had the same problem at this dealer. Then, the system should be recalled for the safety. One of incidents at this time might cause a car crash behind me as my car was at 25mph on 50mph max speed road. |
| Vehicle Mileage at Failure | 21275 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | LAKE BARRINGTON, IL |
| VIN pattern | 1C4PJMCB9KDXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 25 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |