| Issue ID | 1706654 |
| Internal NHTSA # | 11376349 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | CHEROKEE |
| Model Year | 2017 |
| File date | 17/11/20 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | My 2017 jeep had just turned over 30,000 miles when a service shifter message appeared on the dash. All the lights lit up on the console where the shifter sits. This happened 4 times in one week. I put it in park, shut it off, restarted it and the message went away. It did it when i first started it. Then it appeared again while driving down the road. The 3 year 36,000 mile warranty ended in august of this year so of course i was required to pay for the shifter bezel and wiring harness to fix the issue. The dealership told me that if i let it go and didn't fix it, eventually, it would not go into gear. Upon googling this problem i see that others are having this same issue with their jeeps. I am upset and wondering why this is not a factory recall issue. I do not believe a 3 year old vehicle with 30,000 actual miles on it should be having this problem. I read many stories similar to mine. It seems like this is something that needs to be addressed! Jackie prasnicki |
| Vehicle Mileage at Failure | |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | BIG STONE CITY, SD |
| VIN pattern | 1C4PJMCS5HWXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |