| Issue ID | 1673327 |
| Internal NHTSA # | 11338361 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | CHEROKEE |
| Model Year | 2017 |
| File date | 03/07/20 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | This is about the shifter. We began getting warning message about "shifter error". Shortly after that my wife told me she had problems "making the car turn off" in our driveway. I got in and could not put the car in park. I fiddled with it until i finally got it into park and tried to turn the jeep off but even with the engine off all of the electrical things (radio, dashboard lights, beeping, interior lights etc..) were still going. I could not restart the jeep without a jumper cable. When i restarted the interior lights went back to "normal". I tried to turn the jeep off and the same thing happened. I went through the same process again, got the jeep started and drove it to the dealership. First they told me that it was just a bad battery. When i complained about all of the news about shifter problems with this model they told me that i needed a new battery and the "shift bezel and harness" needed to be replaced. I am 4 weeks out of my 3 year warranty so i paid $857. 02 for this work. The service man put a note on bill that says "if light comes back on we need to "replace shifter also - $890. 00" i believe that this issue is a safety defect not normal wear and tear and that the 2017 jeep should be recalled. My wife is now afraid to drive her jeep. Also, the "shifter error" message just came back on one day after getting the jeep back. The service man told me that sometimes the jeep does not recognize it when the jeep is in park. Please help. Some is going to get hurt. Try googling "jeep shifter" and you'll see how many complaints about this exact problem are out there. |
| Vehicle Mileage at Failure | 330000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | CONCORD, MA |
| VIN pattern | 1C4PJMDS3HWXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |