| Issue ID | 1637103 |
| Internal NHTSA # | 11300720 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | CHEROKEE |
| Model Year | 2017 |
| File date | 20/01/19 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | About 6 months ago my 2017 jeep shifted into neutral while i was driving in automatic mode. A notification popped up saying i needed ot be in park to shift. My car stopped in the middle of the road and i needed to shut it off, wait a few minutes and then turn it back on for it to restart. This happened a couple of times and my dealership could not see me for at least another week. One of the times it happened, my car would not turn back on and i required roadside assistance to tow my car. When the dealership finally looke at it, they saw nothing wrong except maybe i needed a software update. They did the update and my car was fine until recently. This happened again while i was driving and was stuck in the middle of the road with a line of cars behind me. My dealership cannot see me for another week and a half. I took my car to an autoshop and they saw nothing wrong with the car. They ran a diagnostic and noticed the software may not be aligned properly meaning the communication is off. I am frustrated and angry. This is extremely dangerous and there are no warnings when this is about ot happen. I first got this car because i was expecting a baby. I thought this would be safe and reliable. I am too afraid to drive my child to daycare in case this happens again and someone hits us from behind. I will never get a jeep again. |
| Vehicle Mileage at Failure | 28881 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | FAIRFIELD, CT |
| VIN pattern | 1C4PJMCB9HWXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 20 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |