| Issue ID | 1685341 |
| Internal NHTSA # | 11351460 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | CHEROKEE |
| Model Year | 2017 |
| File date | 01/07/20 |
| Component | SUSPENSION |
| Product type code | VEHICLE |
| Description of the problem | Refering to complaint # 11351451. The entire complaint did not transmit. The service tech gave me a copy of the star online publication case # s1823000010 the release date 03-09-2018. The publications states that i need a kl flat tow kit p/n68321424aa this kit allows the electric power steering to active and separate from the other systems during flat tow. I bought my jeep in february 2017. The star online publications is dated one year and one month after i bought my jeep. There was never a recall on my jeep and i am wondering why ? How many complaints were filed with jeep about this incident? This is an accident waiting to happen. If i had been on a bridge with heavy truck traffic behind me how would i be able to pull over and dis-connect the jeep and drive off the bridge safely? If i had been towing my jeep by myself how would i accomplish what need to be done? I have been dealing with the service manager at antioch jeep dealership and they refused to pay for the kit and the labor to install which is over $590. 00. I am in crescent city until september 30. I will have my wife drive the jeep behind the motor home 375 miles home please let me know after you investigate if this should be a re call by the jeep dealership. My jeep is a 2017 jeep cherokee latidude with active drive ii |
| Vehicle Mileage at Failure | 16070 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | ANTIOCH, CA |
| VIN pattern | 1C4PJMCB6HWXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 50 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |