| Issue ID | 1685325 |
| Internal NHTSA # | 11351451 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | CHEROKEE |
| Model Year | 2017 |
| File date | 01/07/20 |
| Component | SUSPENSION |
| Product type code | VEHICLE |
| Description of the problem | While flat towing my jeep behind my motor home from antioch,to crescent city ca on july 1, 2020, i was thirty five miles from antioch, when my jeep started swaying severely left and right and bouncing. I thought that i had two blowouts on the right rear of the motor home. I had to slow down to two miles per hour until i could pull off the hiway. I had to dis-connect my jeep from the motor home and put it in drive mode. When i did this my light on the dash said check engine light. I called the jeep dealership in petaluma and they told me to bring it in t they said the brain in the computer went dead and they had to re program it. I then had my wife drive the jeep and follow me behind the motor home 315 miles to crescent city ca. It took a couple of days and i drove 21 miles into brookings or i told the jeep dealer about the sever swaying and bouncing and the service tech gave me a copy of a star online publiation case #s1823000010. The release date of 03-09-2018. Vehicle issue explains about my jeep. It explains that i need a kl-flat tow kit p/n68321424aa tsb08-022-16. This kit allows the electric power steering to active and separate from other systems during flat tow. This kit costs $132. 00 plus labor of $390. 00. I bought my jeep in february 2017. The star online publication is dated one year and one month after i bought my jeep. There never was a recall on my jeep and i am wondering why. I have been dealing with the service manager and they have refused to pay to install the kit. I plan on leaving 10-01-2020 my wife will have to drive the jeep 375 miles behind my motor home. I will be dealing with them when i get home. Please let me know after you investigate this if it should be a recall item my vehicle is a 2017 jeep cherokee latitude with active drive ii |
| Vehicle Mileage at Failure | 16070 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | ANTIOCH, CA |
| VIN pattern | 1C4PJMCB6HWXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 50 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |