| Issue ID | 1634321 |
| Internal NHTSA # | 11298573 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | CHEROKEE |
| Model Year | 2017 |
| File date | 10/01/20 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | A service shifter message come up on my optometer screen 4 times in 3 days. The warning appears in red letters that also highlight all gear lights red and the screen was locked to service shifter. This takes places when i attempt to start my vehicle. The vehicle starts but i cannot shift the gears. I have read other reports of 2019 models having this happen and car stops while in motion. Please review this case, so many jeep cherokee models 2016-2020 have been widely affected by this shift system failure. |
| Vehicle Mileage at Failure | |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | WASHINGTON,, DC |
| VIN pattern | 1C4PJMCS8HWXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |