| Issue ID | 1684971 |
| Internal NHTSA # | 11351193 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | CHEROKEE |
| Model Year | 2017 |
| File date | 20/08/20 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | Well over a year ago the "service shifter" message began coming on and off appearing on my jeep dashboard. I called my dealer service department to make an appointment to have it serviced. I was told that if the light was not on there wasn't anything they could do. After some time past it stopped coming on. Approximately 3 weeks ago it started coming on and off again. I called the dealer again and was told it was a "known issue" and to bring it in. I made an appointment but a week before the appointment my jeep wouldn't start. The shitfter would not move at all. The tow truck driver was struggling to be able to put the car in neutral to get the jeep out fo the garage. I was told by the dealer who had my car for 2 full days that the battery was messed up and there was lost communication. I was told they also saw previous messages regarding the shifter. They replaced the battery and all the codes were cleared. They apparently test drove the car and could not get the service shifter message to come back up. I was told i could replace the bezel and harness parts of the shifter but i had to pay for it because i was out of warranty. I was also told that the parts had been reconfigured. If they know there is a problem and reconfigured the parts why isn't there a recall? Why didn't they replace this when i called them the first time and was still under warranty? I've researched this online and have seen a lot of individuals with the exact same problem. Also, when i went to pick up my jeep the first thing that happened was a low tire message. I put new tires on the jeep one month ago. I crossed the street to gas station to air pump and all tires were fine. I went back to dealer and they checked them. All were fine. I was told they had no idea why light was on and i would have to make another appt. They had the car for 2 days! I am beyond frustrated!!!!! |
| Vehicle Mileage at Failure | 107000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | WORDEN, IL |
| VIN pattern | 1C4PJLAB4HWXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |