| Issue ID | 1607503 |
| Internal NHTSA # | 11266549 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | CHEROKEE |
| Model Year | 2017 |
| File date | 05/10/19 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | For the past 12 months while the vehicle is in motion during different times of the driving cycle (drive, park, idle) a "service shifter" light appears on the dash. At this time no other light appears (check engine, low oil, electrical issue.) this occurs when the car has just been started, driving, or parked. It does not matter the temperature of the car. This has been noted by photos of the service light also with the mileage of the car. The issue sometimes results in the car turning itself off while it is in drive. When this occurs the car must sit for a period of time from 1 minute to 30 minutes then the car will turn back on without issue. The light appears without any known cause or contributing factor. The car has been towed to the dealership which it was purchased. The car has a service contract. When the vehicle is in the shop at the dealership the light is not on. The dealership claims that this issue cannot be diagnosed unless the light is on. The vehicle has been towed to the dealership for repair and maintenance on two occasions as it would not start for an extended period of time. This issue has not been resolved. This issue does not involve any recalled parts or products. The dealership denies any knowledge of this happening to other vehicles. Through a simple online search i found that there are many other drivers and vehicles with this exact issue. This poses a safety threat as the car turns itself off while it is in drive. It is my fear that this may occur while driving on a highway. This has only occurred to this point on a residential street. The vehicle is currently at the dealership pending repairs, but they noted as it is an intermittent issue it is unlikely that they will be able to diagnose or repair. |
| Vehicle Mileage at Failure | 48000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | GALION, OH |
| VIN pattern | 1C4PJMCB5HWXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 35 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |