| Issue ID | 1612524 |
| Internal NHTSA # | 11270416 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | CHEROKEE |
| Model Year | 2017 |
| File date | 01/10/19 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | I have 2 2017 jeep cherokees. Within a few weeks, both have had the "service shifter" light come on. One was under warranty so i took in for diagnosis and repair. Said was wiring harness & bezel. I took the other jeep in. Same diagnosis,but wanted $107 for diagnosis and more than $300 to fix. After researching this problem i have seen that many, many jeeps have this issue (see carguru. Com for some instances). From this research, i have also learned that it's possibly a safety issue with this problem. My husband and i were just driving down the road, and the display for service shifter came on. No previous issues. I was truly scared to drive the vehicle after that! The fact that no recall has been issued is incredible! It's going to cause an accident! And the fact that a lot of jeeps have the similar problem leads me to believe that there is a manufacturer defect of these jeeps. Some drivers who have experienced this have lost control of their steering and the cars cant be put in park. The vin number for my jeep with the same problem is [xxx] 4x4, the dates and mileage and speed of travel has been estimated as my husband cant remember the exact dates,readings,etc. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Vehicle Mileage at Failure | 50000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | SHERMAN, IL |
| VIN pattern | 1C4PJLDS0HWXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 40 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |