| Issue ID | 1643541 |
| Internal NHTSA # | 11308576 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | CHEROKEE |
| Model Year | 2016 |
| File date | 01/02/18 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | I've had this vehicle since end of november 2016. About 1 year into owning the car, a curious note began to pop up reading "service shifter." when this initially happened, i brought my vehicle into jeep dealership to get it looked at. The response from the dealership was that they couldn't figure out what was making the notification come on and they didn't know what it meant. I ignored this for the time being. In the next year, the message must have shown a minimum of 20 times, in 2020 it has happened 3 times. If the car is turned off and left alone for hours, the message will not appear again. I don't know if anything causes this to happen as i've driven in cold weather, hot weather, off road, smooth road and theres no consistnent behavior that causes the notification of service shifter. Often times the message would appear and the shifting in automatic mode would be less smooth and transition worse than without the message. I have brought the vehicle in multiple times since the first time it showed and each time i get the same response from the dealership; "we don't know what makes this message appear," "we can't make it appear while its been at the dealership" "we've never seen this message before" "there's nothing we can do". It is concerning that over this 3. 5 year period, there is not diagnosis or the issue or any understanding of it. I am submitting this message to ensure there is a database for jeep owners who received the "service shifter" note. |
| Vehicle Mileage at Failure | 15000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | SAN FRANCISCO, CA |
| VIN pattern | 1C4PJMAB0GWXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 55 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |