| Issue ID | 1378129 |
| Internal NHTSA # | 10985811 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | CHEROKEE |
| Model Year | 2016 |
| File date | 09/09/16 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | My 2016 jeep cherokee has a 9 speed automatic transmission. When driving in town at a slow speed the transmission shifts eratically and pauses during the speed shift trying to evaluate which gear it needs to be in. So extreme that i was almost hit trying to avoid another vehicle. I have filed a complaint with the customer assist, the nsdc and the attorney generals office. Chrysler just keeps stating that the transmission "works as designed". I have even had the service department at a local jeep dealership that it is a massive problem and the vehicles are always coming in for service due to this. They have attempted an "upgrade" to the system which they think will improve the shifting, but it has not worked. I need someone to take this issue seriously and investigate the problem. It is an issue and unfortunately the previous homeowners i have spoken with just traded them in and never complained. Please, please look into this. Just because chrysler says it is "performing as designed" does not mean it is performing safely. |
| Vehicle Mileage at Failure | |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | DEXTER, MO |
| VIN pattern | 1C4PJMDB4GWXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 25 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |