| Issue ID | 1363236 |
| Internal NHTSA # | 10965965 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | CHEROKEE |
| Model Year | 2016 |
| File date | 28/02/17 |
| Component | SERVICE BRAKES |
| Product type code | VEHICLE |
| Description of the problem | Occurs intermittently with vehicle in motion and attempting to brake. While braking, the brake pedal intermittently snaps down about a half inch and makes a very loud popping noise that emits from somewhere within the primary brake pedal mechanism. It is startling for the driver and can cause the driver to slam on the brakes. Brakes worked normally from purchase in may 2016 until jan 2017 when a chrysler software update was performed that changed the parking brake from manual on/off to auto on/off. Dealer has been unable to correct the problem. They changed the brake booster but it did not correct the issue. They are now stating it is normal and refusing to work on it anymore. I have returned the vehicle at least 3 times for this malfunction and believe the brakes are unsafe. Vehicle is still in the possession of the dealer (has been for 2-weeks now), with no work being done to find and fix the issue. |
| Vehicle Mileage at Failure | 4000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | ALBUQUERQUE, NM |
| VIN pattern | 1C4PJLAB3GWXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |