| Issue ID | 1454027 |
| Internal NHTSA # | 11079704 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | CHEROKEE |
| Model Year | 2016 |
| File date | 15/03/18 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | Transmission randomly goes into neutral & the car does not move when pressing the gas. The 1st time it happened i was pulling out on an extremely busy highway & making a right to merge into traffic. My car froze in the lane & 3 cars nearly hit me at high speeds swerving around me. I brought it to the jeep dealership as it is under warranty & after a few hours, they called & said it was ready & it was just a "software update". Weeks later the same thing happened only this time while making a left to merge into traffic. I was in the median waiting for traffic to clear & when it did, i went - again it was like it was stuck in neutral & this time i was almost hit by a semi-truck who nearly jack-knifed trying not to hit me. Back to the dealership i went expressing my terror & the fact there is no way i feel safe in this car until it's fixed. I'm suppose to put my 15 year-old son behind the wheel of it when he gets his permit in a few weeks?? Today is thursday & my car has been at the dealership since 7:30am last friday. I have to pick it up tomorrow after work. They called to tell me they "cannot duplicate the problem" & recommended i "drive with their technician to see if it can be duplicated with him in the car..." seriously!? Considering this is a random/intermittent issue, & does not come with warning, the duplication effort is not likely. I relayed the research i had done since online & recommended looking at the 9-speed transmission issues that have caused problems with the same car. Explaining they describe the same problem i am experiencing. I was told they "cannot use information found on google" & "they've checked all software updates, recalls, & tsr's..." but "they're all based on the date it was built & nothing's come up". I am literally terrified to drive. I know there's a lemon law here, but i'm afraid the next time it happens i may not be as lucky. Help!!?? |
| Vehicle Mileage at Failure | 33000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | TARPON SPRINGS, FL |
| VIN pattern | 1C4PJLCB2GWXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 10 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |