| Issue ID | 1439365 |
| Internal NHTSA # | 11062550 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | CHEROKEE |
| Model Year | 2016 |
| File date | 10/12/17 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | First time transmission would not engage at a red light, i thought it was somehow my fault. On/off allowed me to proceed. Then, a few weeks later, transmission would not engage after full stop at redlight on a multi lane road with a center median. Was able to stop and restart in 4wd to limp off road, before transmission shut down again. On/off restored function after a few minutes and allowed me to drive directly to dealer. Car ? Repaired? But hours after return from dealer similar problem attempting to enter a limited access hi-way: transmission disengaged while trying to accelerate. Problem of drive train engaging has also occurred from a cold start, and it took several on/off cycles to engage transmission and get car back to dealer. Dealer has focused on adaptive sensors and wiring harness (because of a low voltage reading), which make no sense to me. Confusion created because with each transmission failure every warning light on the dashboard went off. Reading these nhtsa bulletins, i have seen several similar postings about the power train not engaging, so i know my problem is not isolated. I mentioned to dealer a 2016 grand cherokee recall for brake transmission shift solenoid, which seems to have caused a similar transmission disengagement my suggestion was dismissed. Car only 1 year old and i have barely had use in last 45 days. We are not crazy, and we have a good basis of comparison that something is fundamentally wrong and still undiagnosed. We own an identical second jeep, purchased within one month of this one. Second cherokee is fine... So far.. However, on our recommendation my sister in law on other side of country purchased same car within a month of our second. Same car and same mileage/year and she is experiencing an engine shutdown problem. Suspect our problems are related. *bf.. |
| Vehicle Mileage at Failure | 10000 |
| Number of Occurences | 1 |
| Source of the issue | HOTLINE VOQ |
| City and State | SCARSDALE, NY |
| VIN pattern | 1C4PJMJS8GWXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | FWD |
| Transmission type | |
| Vehicle speed | 30 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | WHITE PLAINS CHRYSLER JEEP DODGE |
| Dealer's telephone number | 914-946-3544 |
| Dealer's city | WHITE PLAINS |
| Dealer's state code | NY |
| Dealer's ZIP code | 10601 |