| Issue ID | 1427797 |
| Internal NHTSA # | 11048717 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | CHEROKEE |
| Model Year | 2016 |
| File date | 28/10/16 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | I purchased this vehicle in september 2016 and it was seen in the service department in october 2016 for a loud click from the brake (told this is normal) and the vehicle shutting off during idle twice. An update was done but the issue continued. November 2016 i brought the vehicle in because the back seat would move back and forth if someone was not sitting in it (they had to replace the whole back seat) but as i was driving into the service doors the vehicle skipped and tried to die with lights flashing on the dash. Service could not duplicate. December 2016 brought in because the vehicle kept skipping when trying to take off from a stop. On two occasions it completely stalled but service was unable to duplicate. The vehicle also had issues with shifting too early at times and then shifting was delayed other times. Once again issue could not be duplicated. Later in december i brought it back again and was told there was possibly a fix. January 2017 the vehicle was brought back again due to stalling and the multi air actuator was replaced. The issue continued as the service manager searched for an answer until i had enough in october 2017 when it came to a stop for no reason and the vehicle would make a terrible noise in reverse at times. Service along with fca attempted to fix it but could not duplicate the issue. When i got the vehicle back it it always skips in idle, makes a lawn mower sound in idle and when shutting off makes a whining noise. I have stopped driving the vehicle and am trying to get fca to do the right thing via georgia's lemon law. I have done my due diligence following fca's required steps and they said they cannot duplicate my issue but would give me a good faith payment for my time. I have asked to talk to supervisors etc but am told that is not their protocol and they closed my case. This vehicle is unsafe! |
| Vehicle Mileage at Failure | 6843 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | CLARKESVILLE, GA |
| VIN pattern | 1C4PJABGW32XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 10 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |