| Issue ID | 1371404 |
| Internal NHTSA # | 10978869 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | CHEROKEE |
| Model Year | 2016 |
| File date | 16/04/17 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | During an out of town trip (highway) drive with the family on easter sunday, my 2016 jeep cherokee limited transmission suddenly locked into 8th gear and wouldn't accelerate past 2000 rpms. Check engine light and "service transmission" appeared on the control panel. In order to not be stranded, we drove the car in 8th gear for 3. 5 hours back home. Car would not change gears, nor accelerate. We luckily were not involved in an accident. Upon arriving at the dealership (closed for holiday), another jeep owner was there dropping off his car as his was stuck in 3rd gear and couldn't accelerate past 45 mph. The service department just called me back now (next day) and said that transmission error is a software problem and needs to be upgraded. Why would the car need an upgrade and make the transmission inoperable while i'm in motion inside the car? Infuriating! |
| Vehicle Mileage at Failure | 17575 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | HUNTERSVILLE, NC |
| VIN pattern | 1CHPJMDS8GWXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 70 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |