| Issue ID | 1357476 |
| Internal NHTSA # | 10955628 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | CHEROKEE |
| Model Year | 2016 |
| File date | 10/02/17 |
| Component | ELECTRONIC STABILITY CONTROL |
| Product type code | VEHICLE |
| Description of the problem | A light on my dashboard came on while i was driving at 55 mph that read "service transmission". The odometer stopped working and my car didn't seem to be functioning properly. Stopping at a light, my car nearly stalled when i needed to cross over an intersection. I had to have my vehicle towed to be serviced the following day. I was told by the service station that the issue wasn't with the transmission- but that the car needed a software update. I could have been hit when my car nearly stalled driving across the intersection. I addressed my concern with fca, but was told that software updates are routinely needed and should be done at the same time as my oil change. My car only has 5300 miles and is only driven short distances (mostly on the weekend). This issue should not be happening with a car so new and such little mileage. Also, my car has been kept updated with the necessary oil changes. I don't understand why i am not notified ahead of time if my car needs these software updates? Am i just expected to cross my fingers and hope this issue doesn't occur again? This issue greatly affected my safety. And my car wasn't drivable. It's both a major safety concern and an incredible inconvenience. |
| Vehicle Mileage at Failure | 5300 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | WINDERMERE, FL |
| VIN pattern | 1C4PJLABXGWXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 55 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |