| Issue ID | 1710733 |
| Internal NHTSA # | 11383223 |
| Manufacurer | Chrysler (FCA US, LLC) |
| Brand | JEEP |
| Model | CHEROKEE |
| Model Year | 2015 |
| File date | 15/05/20 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | Around may 2020 i was contacted by jeep for a recall i had no idea about; got her in quick for the ptu input spline. There were no issues before this. The update was atempted but not completed. From there, i expereinced several issues. Problems started with alerts displaying for no reason while in motion and stationary. Took her to another dealer where they updated the software/looked at the power train. When "finished" i pulled out to my jeep makng a popping noise and rough drive. When i parked, there was fluid spilling out of the differential and splattered over the rear of the jeep. The dealer stripped a plug; wasnt seated correctly and popped off from pressure. Since then, i have had several other issues concerning the drivetrain to inclde hard jumping into gear (especially into 1st from a stop), rough down shift, and transfer case damage. Most recent issue is hard shift into drive and radiator leak. I did take her in before my powertrain warrany ran out but there was apparently no issue - they only drove it a few miles. I attribute all issues to incomplete maintenece and unknowledgable staff. The main issue being computers; when not serviced properly, a chain reaction occurs througout components. An issue can arrise where you least expect it. I contacted national level jeep for help; no avail. |
| Vehicle Mileage at Failure | 60000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | SAN ANTONIO, TX |
| VIN pattern | 1C4PJMBS3FWXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 30 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |