| Issue ID | 1168782 |
| Internal NHTSA # | 10700904 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | CHEROKEE |
| Model Year | 2014 |
| File date | 18/02/15 |
| Component | VISIBILITY/WIPER |
| Product type code | VEHICLE |
| Description of the problem | Traveling home on highway, snow fell hit the windshield causing it to crack - no point of impact whatsoever, just a crack that runs nearly across the entire bottom of the windshield (snow came off of passing semi-truck). Contacted jeep to find out that the particular one i need is on national backorder with no eta and would not offer any additional information to me. Complained numerous times and told by several people that i would get return phone call by said date/time with no follow up. Still have broken glass on a car that is less than 1 year old and still no eta of when it will be replaced. Both dealership and jeep customer care have not been helpful at all in getting this resolved. Still feel as though this is a warranty/recall issue with the glass since there is no point of impact and because it is on national backorder with no eta (which no one is willing to explain why). |
| Vehicle Mileage at Failure | |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | SPRINGFIELD, MO |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |