| Issue ID | 1160727 |
| Internal NHTSA # | 10690127 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | CHEROKEE |
| Model Year | 2014 |
| File date | 30/01/15 |
| Component | VISIBILITY/WIPER |
| Product type code | VEHICLE |
| Description of the problem | On 1/30/15 while clearing snow off my 2014 cherokee, the wiper snapped back and left a major crack in my windshield that goes from edge to edge, and almost all the way up as well. The impact was not that forceful at all. I have now been waiting 26 days for a replacement as of today. On saturday 2/21/15 i spoke with somebody at a chrysler factory in detroit and they say they have over 900 of these particular windshields on backorder and may not be available till april. Sounds to me like if they have that many backed up, there must be a fault or defect in the design or manufacture of this particular windshield. It has a built in wiper de-icer. Only that one is not available, the windshield without that option is available. But since this an option i paid extra for, i want it back. Again, is there any word on this being an ongoing issue? Are these windshields defective, and is this recall material? |
| Vehicle Mileage at Failure | 7000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | WINTHROP, MA |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |