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2014 Jeep CHEROKEE Vehicle Speed Control Problems, Complaints and Defects

Issue ID	1240785
Internal NHTSA #	10795193
Manufacurer	Chrysler (FCA US LLC)
Brand	JEEP
Model	CHEROKEE
Model Year	2014
File date	19/10/15
Component	VEHICLE SPEED CONTROL
Product type code	VEHICLE
Description of the problem	Forward collision avoidance system is activating without warning and without any other vehicles or road obstructions in front of the vehicle. This has happened 4 times over the last month. One of the times this happened my wife was traveling at approximately 40mph and there was a vehicle following behind her and they in turn had to slam their brakes on to avoid hitting her. Of course this enraged the driver behind her thinking that she was intentionally slamming on her brakes. Another time my wife was traveling at 65 mph on the highway and the forward collision avoidance system slammed the brakes on hard enough to engage the abs system. Thank god that there were no other cars or semi's behind her or slick roads as this could have caused a very serious if not fatal accident. The two other times were the same, the crash avoidance system activating for no reason. The vehicle is currently at the dealer for repair and we were notified that the vehicle was ready for pick up on 11-13-2015. Upon arrival at the dealer i specifically asked if the safety concerns with the crash avoidance system and transmission had been corrected. I was told that they hadn't been looked at because they weren't on the list of repairs, when actually this is why the appointment for service was set. The dealer told me to go ahead and take the vehicle and bring it back on 11-23-2015. I refused taking the vehicle as it was not safe for my wife to drive. After arguing, they kept the vehicle. We were notified again on 11-19-2015 that the vehicle was ready for pick up, but they could not duplicate the symptoms with the crash avoidance system. On 11-20-2015 i went to the dealer and again refused the pick up of the vehicle until it has been repaired and is safe for my wife to operate. I have been in contact with jeep multiple times during this ordeal and have an open case on the vehicle at this time.
Vehicle Mileage at Failure	19000
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	ENGLEWOOD, OH
VIN pattern	XXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	65
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

VF1RJA00275785742 1HD4LE214DC449597 WBAHT920605J62243 WDC1660731B102040 3GYFNBEY3BS000000 1C6RR7FT9DS683650 WDB2100611A667430 1GNSKBKC3HR171653 VR3USHPY9TJ662453 MR0AB8DD305131342 LB37622Z6TX823506 WF0YXXTTGYEB78967

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2014 Jeep CHEROKEE Vehicle Speed Control Problems, Complaints and Defects, Recalls and Failures

2014 Jeep CHEROKEE Vehicle Speed Control Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?