| Issue ID | 1324329 |
| Internal NHTSA # | 10914272 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | CHEROKEE |
| Model Year | 2014 |
| File date | 16/09/16 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | I brought my jeep in for the safety recall r40 radio security vulnerability on 9/16/16. They tried to do the software update 5 times over 4 and half hours. The result of the failure is not having access to the in car phone/rescue system, no navigation, no blue tooth, no radio or music access and no control over the heat/air vents, seat warmers or steering wheel warmer. I was told they needed to replace the radio. They told me it takes about 3-5 days. I followed up with them wednesday 9/21/16, thursday 9/22/16 and friday 9/23/16, as they told me it was on the way and i should just try back the next day. On friday 9/23/16 i was advised the part was back ordered and would not be there until the 1st week in october. On tuesday 10/4 i was advised it still had not shipped and they expected it some time next week. Thursday 10/6 i was advised it's not scheduled to ship until 10/18. The continuous lies about when this will be fixed are exasperating. I feel unsafe in my car now and i have a 45 mile commute to and from work. I also pay for sirius radio and have been unable to use it since this happened. |
| Vehicle Mileage at Failure | 49000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | HACKETTSTOWN, NJ |
| VIN pattern | 1C4PJMCB7EWXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |