| Issue ID | 1203114 |
| Internal NHTSA # | 10743688 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | CHEROKEE |
| Model Year | 2014 |
| File date | 01/03/15 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | I purchased a new jeep cherokee on september 1, 2014. Approximately six months after purchasing my new cherokee i started noticing it was rough when shifting gears. Almost like i was driving a stick shift but didn't know how. I took my car to ron lewis in cranberry township, pa to get the recall updates on the software and ever since i've been experiencing problems more frequently. The first problem that occurs every time i drive my vehicle is when i am drifting down hill, not on the brake or gas. My engine revs like the vehicle is in neutral and i'm stepping, but it does not accelerate, and my rpm shoots up between 4 and 5. This happens all while going around 15-25 mph. The only way to get this to stop is to slam on the brakes, or shifting into neutral. I am also experiencing an acceleration in speed which happens when i'm coming to a stop at a red light or stop sign. I took my vehicle back out to ron lewis in cranberry township on july 24, 2015 with approximately 7,700 miles on it and explained the problems continuously occurring. I did research online to see if other people were having similar issues with their cherokees and found seven pages of complaints from 2014 and 2015 cherokee owners all having the same, or similar issues. I showed this information to a service advisor so they were aware i wasn't the only owner having these problems. When i finally heard back from the dealership they told me they checked for any software updates and that i had all the latest updates. They then informed me since there were no check engine lights on there was nothing more they could do for my vehicle. Saturday july 25th i took a video driving down hill between 15-19 mph, engine revving very loud like the vehicles in neutral, and my rpm accelerating passed 4. I called the service advisor letting him know and i haven't heard anything back from the dealership yet. |
| Vehicle Mileage at Failure | 6000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | PITTSBURGH, PA |
| VIN pattern | 1C4PJLAB1EWXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 25 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |