| Issue ID | 1187761 |
| Internal NHTSA # | 10722531 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | CHEROKEE |
| Model Year | 2014 |
| File date | 17/03/15 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | On 3/17/2015 i took my vehicle to local jeep dealer for 2 separate recalls- one for the airbag and one for the transmission. I had not had any problems with the vehicle but had received a notice in the mail advising me of the recalls. At that time an electronic transmission "upgrade" was made. When i left the service the transmission was "missing" and when i called the service dept i was advised that it may take a few days for it to normalize. I took the vehicle back on 3/26 and the service dept manually reprogrammed the transmission. This still did not fix the problem and i took the vehicle back on 4/14 and they tried another fix which did not fix the problem. I then took the vehicle back on 5/5 and the service dept contacted jeep and was advised that they were working on developing a new software but that it may be a few months before this was available. I was advised to take the vehicle home and they would contact me. The vehicle transmission completely stalls on an incline and almost completely comes to a stop. The vehicle also skips gears when trying to press the gas at times. I was advised that this had happened to other jeep vehicles when the "upgrade" was done but that the program to fix it was still being worked on and it may be some time. This is a safety concern as we almost got rear-ended several times because the transmission missed gears and would not go. The other safety concern is the almost complete stall on an incline. This vehicle is made to climb rocks and go in different weather conditions and this could cause a major accident. |
| Vehicle Mileage at Failure | 26996 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | JEFFERSONVILLE, KY |
| VIN pattern | 1C4PJMBSXEWXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |