| Issue ID | 1183959 |
| Internal NHTSA # | 10716773 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | CHEROKEE |
| Model Year | 2014 |
| File date | 15/05/15 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | Recall p37. We have brought our vehicle into the dealer, stew hansen dodge on hickman ave in clive, iowa in december 2014 and was told it would take 2 weeks to order the parts to fix the rear shocks because after inspecting the vehicle they determined that it would need to be replaced. We never received a call from them about the issue. We contacted them again and took it in today, may 15, 2015 to get it fixed and they never fixed it again but wrote on the sheet they ordered the parts but never told us they failed to complete the recall. This location refuses to fix out vehicle. |
| Vehicle Mileage at Failure | |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | GRIMES, IA |
| VIN pattern | 1C4PJMCS2EWXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |