| Issue ID | 1653150 |
| Internal NHTSA # | 11318735 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | CHEROKEE |
| Model Year | 2014 |
| File date | 17/12/19 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | Tl* the contact owns a 2014 jeep cherokee. The contact stated while driving at various speeds and attempting to make a turn the steering wheel ceased without warning. The vehicle was turned off and back on and the vehicle operated as intended. The vehicle was taken to lithia chrysler dodge jeep ram fiat of santa rosa located at (2727 dowd dr, santa rosa, ca 95407) to be diagnosed. The mechanic was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was made aware of the failure but offered no assistance. The approximate failure mileage was 29,000.*dt*dt consumer stated when the ignition is turned off, vehicle is started the steering problem goes away. Problem has occurred 5 times.*jb*jb |
| Vehicle Mileage at Failure | 29000 |
| Number of Occurences | 5 |
| Source of the issue | HOTLINE VOQ |
| City and State | SEBASTAPOL, CA |
| VIN pattern | 1C4PJMBS6EWXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 08/07/14 |
| Was original owner? | Y |
| Anti-lock brakes | Y |
| Cruise control | Y |
| Number of cylinders | 6 |
| Drive train type | FWD |
| Transmission type | AUTO |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | MCCONNEL DODGE |
| Dealer's telephone number | |
| Dealer's city | SEBASTOPOL |
| Dealer's state code | CA |
| Dealer's ZIP code | 95472 |