| Issue ID | 1721646 |
| Internal NHTSA # | 11391010 |
| Manufacurer | Chrysler (FCA US, LLC) |
| Brand | JEEP |
| Model | CHEROKEE |
| Model Year | 2014 |
| File date | 23/01/21 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | Tl* the contact owns a 2014 jeep cherokee. The contact stated that while driving at 20 mph, the vehicle stalled without warning. The contact stated that she heard an abnormal popping sound coming from the vehicle. The contact was unable to move the vehicle as the vehicle continued to make the abnormal noises. The authorities were called and the vehicle was towed to an independent mechanic who notified her that the failure was related to nhtsa campaign number: 19v447000 (power train) and that the vehicle should be taken to an authorized dealer. The contact initially had the vehicle towed to zimmer chrysler dodge jeep ram (1086 burlington pike, florence, ky 41042) where she was informed that she had to pay for a software diagnostic, which she declined. The contact then had the vehicle towed to jeff wyler chrysler dodge jeep ram of ft thomas, kentucky (100 alexandria pike, fort thomas, ky 41075) where they declined to perform the software diagnostic and provided her with an estimate for the repair. The manufacturer was notified of the failure. The contact was informed that the recall repair had been performed prior to her owning the vehicle. The vehicle was not repaired. The failure mileage was approximately 138,000 |
| Vehicle Mileage at Failure | 138000 |
| Number of Occurences | |
| Source of the issue | HOTLINE VOQ |
| City and State | GEORGETOWN, KY |
| VIN pattern | 1C4PJMBS5EWXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 20 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |