| Issue ID | 1702130 |
| Internal NHTSA # | 11373095 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | CHEROKEE |
| Model Year | 2014 |
| File date | 03/11/20 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | Vehicle spontaneously shifted into neutral while driving in the morning of 11/3/2020 to work. I had just gone up a small hill into my work parking lot and was going 10mph or less. I had just begun to press on the brake to slow before turning into a parking space when i felt my vehicle lose power. I immediately stopped the vehicle and shifted it into park, my car stalled so i turned the ignition and restarted my car. When i shifted it into drive and began to release my foot of the brake i felt the car slightly roll back before the gear shifted into drive. I parked my car and went into work. After online research, there was a recall (chrysler recall no. V69) on 2014 jeep cherokee suvs with a 3. 6l engines with the same issue regarding the transmission software. My vehicle is a 2. 4l engine but had the same exact pattern as listed by other owners such as recently filling up the gas tank and it giving a warning on the dashboard screen but having no warning lights or other indicators that there was an issue. I took my vehicle to a jeep dealership on 11/4/2020 and had the software updated. Upon closer inspection by the dealership they concluded that the transmission needs a full replacement. I have contacted jeep directly and they have stated there was an extended warranty on (x80- 9spd transmission) that expired in august of 2020. I never received notification of this, or of the need to update the tcm or pcm. |
| Vehicle Mileage at Failure | 53185 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | CAPITAN, NM |
| VIN pattern | 1C4PJMAB6EWXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 10 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |