| Issue ID | 1686751 |
| Internal NHTSA # | 11352484 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | CHEROKEE |
| Model Year | 2014 |
| File date | 11/08/20 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | I haven't get my recall paperwork to take my suv to the dealer to repair the transmission software . Nhtsa campaign number: 19v447. I know my cherokee is a jeep cherokee 4 cylinder 4x4 but is happening to me as well and i have 2 kids . Is scary when unexpectedly shift into neutral, resulting in a loss of power and raising the risk of an accident. Also the engine will shut off in the middle of the highway. Please help me to get my suv fixed . This situation is very frustrating since i took it to holt chrysler dealer at arlington texas when that situation with the transmission happened the first time and they said that my suv was not on the recall . Now the dealer does not exist anymore now is classic dealer . So at this point i just need the paperwork in order to get my suv transmission fixed with the new software . Thanks for everything. Best regards , [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Vehicle Mileage at Failure | 107000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | MANSFIELD, TX |
| VIN pattern | 1C4PJMAB1EWXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 4 |
| Drive train type | FWD |
| Transmission type | |
| Vehicle speed | 20 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |